Store:      Feathered Follies
Location: 1820 Arnold Industrial Way, Suite N, Concord, CA 94520
Phone:    925-681-BIRD (2473)



1. Does the store sell birds? Yes IMG_0093

2. Does the store have a quarantine area? Yes

3. Does the store sell unweaned babies? No – this is also illegal under California State Law

4. Does the store breed their own birds, or do they purchase babies from outside sources? Purchases from local breeders

5. Does the store board birds? Yes

6. If yes, are the boarded birds kept separately from birds in the shop? No

7. What are the requirements for boarding? No requirements for boarding

8. If the store does grooming or training, are the birds in a separate area than any in the store or boarded birds? Yes – there is a separate room just for grooming customers

9. Are customers allowed to interact with birds in the store? Yes

10. Is food sold in bulk? Yes IMG_0104

11. Does the facility work with or support a rescue in any way? Yes – Caring Hands Rescuing Parrots

12. Are potential owners given access to educational material before the purchase of a bird? Yes

13. Are staff members trained to assist with issues such as behavior, diet and caging questions that clients may bring up? Yes

14. Does the store staff take part in continuing education? Yes

15. Does the staff readily answer customer questions? *Yes

16. Does the store do pre purchase screening prior to selling a bird to an individual? Yes – the customer has to come in the store a minimum of 3 times, will be asked about their current living situation and prior bird experience, and must be able to comfortably take the bird out of the cage before being allowed to purchase the bird they are interested in.

17. Does the store sell ‘custom blended’ mixes? Yes IMG_0102

18. Is the store well lit? No

19. How often do cages get cleaned? 1 x daily

20. Is there a safe area where birds are allowed out of their cages in the store? *Yes

21. What brands of food are sold? (Foods listed were foods available on store shelves at the time of the visit)

22. What services does the store offer? IMG_0099



#15 - While technically the answer to this question is yes, it was my experience that you had to approach the staff to engage first – the person working behind the counter while we were in the store was not readily offering information without prompting. While this is not an issue, I felt it should be noted.

#20 - The ‘play area’ for the birds is a playstand in the room with the supplies, which is also situated near the store entrance. Due to the close proximity of the door some people may see this as unsafe, so I would encourage viewers to draw their own opinion.